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Introduction
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Welcome to GrintaHub’s Exclusive Loyalty Program, designed to enhance your experience by offering rewards and exclusive benefits. By participating, you agree to these terms and conditions.
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Eligibility
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The program is available to individuals aged 18 and above with a registered Saudi mobile number.
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How do I sign up?
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Enrollment in GrintaHub is automatic upon creating an account on GrintaHub using your registered Saudi mobile number.
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No additional registration is required.
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How do I earn points?
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Ticket buying customers will earn 1 point for every 1 SAR spent on eligible purchases at GrintaHub.
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Points are earned on the actual amount paid by the customer, excluding any portion covered by redeemed points.
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GrintaHub reserves the right to adjust points in case of returns or cancellations.
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Ticket buying customers can earn extra points for specific actions set by GrintaHub, such as buying multiple match tickets for a team. These actions may change at the company’s discretion.
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What happens to my points in case of cancellation/refund?
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In case of cancellation/refund, any points earned on the amount paid will be deducted from your balance.
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Any points used to pay for the cancelled/refunded order will be restored to your account.
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How do I redeem points?
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Each 100 points give 1 SAR on redemption
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Points can be used to issue discount coupons on the website/mobile app from the GrintaHub side widget with the below values:
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10 SAR discount coupon for 1000 points
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20 SAR discount coupon for 2000 points
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30 SAR discount coupon for 3000 points
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40 SAR discount coupon for 4000 points
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50 SAR discount coupon for 5000 points
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Points cannot be exchanged for cash or transferred to another account.
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What are pending points?
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Pending points are earned points that are not yet available for redemption.
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These points become active 1 day after the actual event date.
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When do points expire?
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Points expire 12 months from the date they are earned.
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Expired points cannot be reinstated or redeemed.
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How do I check my points balance?
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Members can check their points balance through the GrintaHub website by clicking on the GrintaHub side widget.
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How do referrals work?
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Customers can refer friends using their unique referral link from the loyalty widget.
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The referred friend will receive 2,000 points immediately after signing up using the referral link.
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The referrer will receive their 2000 points reward only after the referred friend places an order of 450 SAR or more.
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Any misuse, such as self-referrals or fraudulent activities, may result in disqualification from the program.
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Program Restrictions
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The company may set limits on the number of points that can be earned or redeemed per transaction.
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Points have no cash value and cannot be exchanged for money.
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Termination & Expiry
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The company may terminate an account in cases of suspected fraud, abuse, or violation of these terms.
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Program Changes & Termination
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GrintaHub reserves the right to modify or terminate the GrintaHub loyalty program at any time.
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Any changes will be communicated via email, SMS, or the website.
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Limitation of Liability
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GrintaHub is not responsible for any indirect, incidental, special, or consequential damages arising from participation in the GrintaHub program.
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Governing Law
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These terms and conditions are governed by the laws of Saudi Arabia.For inquiries, please contact GrintaHub’s Customer Support.
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